Espresso Hour — Support

Last updated: 2026-10-01.

Need help, found a bug, or something not working right? Reach out at ekimbasoglu@hotmail.com.

The fastest way to send a useful report is from inside the game: Settings → REPORT A BUG. It opens a pre-filled email with non-sensitive diagnostics (app version, device/OS version, language, and your current story day) already attached, so we don't have to go back and forth asking for them. Nothing is uploaded automatically — you review the draft in your own mail app before sending it.

To report an advertisement rather than a bug, use REPORT AD beneath the banner on the end-of-day summary screen, on a day one was shown. It opens the same kind of draft, with which placement the ad appeared in added to it.

Common questions

• The game won't load my save. Include your save slot number (shown in the in-game bug report) and what the load screen said.
• A drink or ticket looks wrong. Tell us which day and which customer — the story content is authored per day, so the day number narrows it down fast.
• I bought the ad-free unlock and the ads came back. Press RESTORE PURCHASES, on the ad-free screen or in Settings, while signed in to the account that bought it — your Apple Account on iPhone and iPad, your Google account on Android. That asks Apple or Google Play to confirm the purchase again — it costs nothing. On Android, a purchase paid with a method that clears later shows PAYMENT PENDING until Google Play confirms the payment; the ads go away then, without you doing anything. If it still does not come back, email us with your app version and the result the screen reported.
• I want to request a feature or ask something else. Email us directly at the address above.